Our Services:
Call Center platform applications:
- For clients with in-house centers, we market and support call center platform applications. These provide your customers the latest in advanced functions and Ease of use technology that promotes product loyalty.
- WWSI also offers a tailored I.T. support function that provides the client cost avoidance in:
- Maintaining a current technology call center application
- Upgrading activities and maintaining I.T. skills.
Outsourcing solutions:
- Our international centers offer several languages including American English, Spanish, Portuguese, German, French, Italian and more. Expanded coverage up to 24x7x365.
- Manage an Inbound Help desk using your web site (or ours) to answer customer questions and provide product information, installation support, processing product orders and other custom tailored activities.
- Help desk may also include email support, web collaboration, and technical services in multiple languages.
- Selected outbound, such as Customer Surveys for established clients.
- “911” Emergency Language interpreting services for public service organizations (city, county, state, federal). Basic English/Spanish with other languages available. We also provide interpreting services to USA companies marketing to the Spanish sector.
Available solutions:
Outbound call center services:
- Direct mail follow-up
- Database selling
- Debt collection
- Contacts with decision makers
- Surveys
- Customer satisfaction
- Information and literature fulfillment
- Appointments scheduling
- Seminar population
- Product promotion
- Lead-generation/qualification/management
- Market intelligence
- Up sell/cross sales campaigns
Inbound call center services:
- Catalog orders
- Consumer response follow-up
- Customer service
- Dealer location
- Toll free response
- Help desk
- Direct mail response
- Direct TV response
- Direct Radio response
- Print media response
- Website response
- Seminar registration
- Answering service
- Inquiry handling
- E-mail management
- Product technical information
- Interactive voice response
- Sales lead qualification
- Technical support
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